Warranty
Warranty for Apple Devices
Apple devices purchased from iPrestige may be covered by a warranty, guarantee, or warranty of quality, depending on the type of purchase, the condition of the product, and applicable laws.
Our goal is to help you understand exactly when a warranty claim can be made and which cases are considered repairs not covered by the warranty.
A decision can be made based on an examination
Warranty eligibility is determined in each case based on the condition of the device, the nature of the defect, and the results of the diagnostic testing.
- Manufacturing defect
- Normal use
- No external damage
When is it valid?
If the device malfunctions during normal use and the malfunction is not due to damage, liquid exposure, or tampering.
When is it not valid?
In the event of breakage, water damage, a fall, bending, improper use, unauthorized repairs, or normal wear and tear.
What do we base our decision on?
Based on the device’s external and internal condition, the diagnostic results, the purchase information, and the nature of the fault.
When is the warranty valid?
Warranty service is typically available if the device malfunctions while being used as intended, and the malfunction is not attributable to external damage, liquid exposure, an accident, or improper repair.
When is the warranty not valid?
The warranty does not cover defects that are not due to manufacturing defects, but rather result from external influences, accidents, liquids, improper use, or unauthorized tampering.
When is it valid?
If the device malfunctions during normal use and the malfunction is not due to damage, exposure to liquids, or tampering.
When is it valid?
If the device malfunctions during normal use and the malfunction is not due to damage, liquid exposure, or tampering.
Warranty for Apple Devices
We always inspect the device before processing a warranty claim.
The purpose of the inspection is to determine whether the malfunction is covered by the warranty or whether a repair not covered by the warranty is required.
Returning a Device
Please bring or send in the device along with the proof of purchase.
Status Check
We check the external condition, the serial number, the fault symptoms, and the purchase details
Diagnostics
We will inspect the fluid indicators, signs of corrosion, evidence of previous repairs, and hardware defects.
Information
Please indicate whether the repair is covered by the warranty or if it requires out-of-warranty service.
Warranty for Apple Devices
We always inspect the device before processing a warranty claim.
The purpose of the inspection is to determine whether the malfunction is covered by the warranty or whether a repair not covered by the warranty is required.
Repairs will be carried out only after the customer’s approval.
Preliminary Information
Before beginning any out-of-warranty repairs, we will discuss the repair options and the expected costs with you.
Backing Up Data
We always recommend backing up your data before service. Data loss may occur during repairs, replacements, or diagnostics; therefore, iPrestige cannot be held responsible for any data stored on the device.
Would you like to file a warranty claim?
Contact us, and we’ll help you with the next step.