Frequently Asked Questions
Questions Related to Shipping
How long will it take for the product I ordered to arrive?
We ship most products within 1–3 business days. 90% of our products are in stock, so you may receive them as early as the next day. You’ll find the exact delivery time in your confirmation email.
The online store only lists products for which we can guarantee 3-day delivery.
How much does shipping cost?
The shipping fee depends on the payment method:
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Standard delivery by GLS / MPL courier: HUF 1,490
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Cash on delivery: HUF 3,490
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Payment by bank transfer in advance: FREE
Where can I select the shipping and payment methods?
You’ll find all the options clearly listed on the checkout page. Here, you can choose whether to pay cash on delivery or in advance, and you can also select your shipping method.
Is it possible to pick it up in person?
Yes! If you’d like, you can pick up the product at our iPrestige store in the city center, after making an appointment. In that case, there’s no shipping fee, and you can pick it up the same day!
Address: 1075 Budapest, Asbóth utca 18.
What happens if the delivery person doesn't find anyone home?
GLS will send you a notification and attempt to deliver the package one more time. If that still doesn’t work, it will be returned to us, and we’ll contact you to arrange for a reshipment.
How can I track my package?
As soon as we hand over the package to GLS, you’ll receive an email with a tracking link where you can see where your package is in real time.
What happens if I don't pick up the package I ordered?
Every order is subject to payment, even if you order with cash on delivery. If you do not accept the package, we will bear the cost of return shipping—which is why we will invoice you for the shipping fee retroactively in such cases.
We hope you understand: as a small business, it’s important for us to take orders seriously—and we do everything we can to deliver your product quickly and accurately.
Of course, an exception to this is if you notify us, contact us, and your package was returned to us for reasons beyond your control.
Where is the iPrestige store located, and how can I get there easily?
You can find the iPrestige store in the heart of Budapest, at 18 Asbóth Street, 1075 Budapest. The store is located in the city centre, just a 2-minute walk from Deák Ferenc Square, making it very easy to reach by public transport.
By public transport:
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Metro lines M1, M2 and M3 – get off at Deák Ferenc tér
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Trams 47 and 49 – get off at Deák Ferenc tér
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Several bus and trolleybus lines also stop nearby, including bus 9 and trolleybus 72M
On foot:
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We are located very close to Gozsdu Courtyard, Anker köz and Király Street
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If you know the area around Madách Imre Square, you are almost there – Asbóth Street runs parallel to it
By car:
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Paid parking spaces are available in the surrounding area
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The nearest parking garage is the Gozsdu Courtyard parking garage. Street parking is also available along Károly Boulevard
Questions About Pay
Why is it worth paying in advance?
Because shipping is completely free this way! Plus, we’ll process your order faster, so you’ll receive it sooner.
You can make a bank transfer to the following account number: 11600006-00000001-97161874
Can I pay by bank transfer in advance? What is the account number, and what are the terms and conditions?
Yes, of course!
When paying by bank transfer in advance, you can conveniently transfer the total amount of your order to the following bank account:
Beneficiary: iPrestige Kft. Bank account number: 1160006-00000001-97161874
Payment reference: Please include your order number or your name!
Why choose payment by bank transfer in advance? Because it is completely free of charge, with no cash-on-delivery fee or additional costs, helping you save a little extra on your order.
As soon as we receive the payment, we will dispatch your package immediately! This is the fastest, simplest and safest way to shop with us.
What payment methods do you accept?
You can pay online with a credit card, by bank transfer in advance, with Apple Pay, or you can choose to pay upon delivery.
Can I pay by cash on delivery?
Yes, cash on delivery is also available—you can pay the courier in cash or by card.
The fee for cash on delivery is higher, so we recommend paying in advance by bank transfer or, if possible, picking up your order in person.
Is it safe to pay with a credit card in the online store?
Absolutely! We process your credit card payments through an encrypted, secure payment platform—your information is safe.
Can you issue a VAT invoice?
Természetesen! Céges vásárlás esetén kérjük, add meg a számlázási adatokat a rendelésnél, és automatikusan ÁFA-s számlát állítunk ki.
Is an installment plan or store credit available for this purchase?
At present, we are unable to offer instalment payments or financing for used and refurbished Apple devices.
For new products, we are working to make this option available. As soon as instalment payments or store financing become available, we will notify all interested customers by email and through our webshop.
To be among the first to hear about it, we recommend subscribing to our newsletter or following us on our social media channels!
Returns, Exchanges, and Complaints
What should I do if I'm not satisfied with the product?
No problem! You can return the product within 14 days without giving a reason. We’ll refund the purchase price.
How long do I have to return the product I purchased?
According to the law, you have 14 days, but we’re flexible—if you have any questions, please contact our customer service.
Who pays for the return shipping?
If the return is made without a valid reason, the buyer is responsible for the return shipping costs. In the case of a defective product, we will, of course, cover those costs.
What happens if I receive a damaged product?
It rarely happens, but if it does and the item is damaged during shipping, please take a photo and let us know within 24 hours—we’ll replace it immediately or refund the purchase price.
How quickly will I get my money back if I cancel my purchase?
We will refund the amount to the specified account within 14 business days of receipt.
Questions about the product
Do you sell new or refurbished appliances?
Both! We offer brand-new, factory-sealed Apple products, as well as professionally refurbished and carefully inspected devices. For every product, we clearly indicate which category it belongs to.
What is the difference between a new product and a refurbished one?
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Új készülék: gyári csomagolásban érkezik, sosem volt használva, gyári Apple garanciával.
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Felújított készülék: korábban használt Apple eszköz, amelyet alaposan átvizsgáltunk, szükség esetén cseréltünk benne alkatrészeket, és műszakilag tökéletes állapotba hoztuk – így gyakorlatilag olyan, mint egy új.
Why Should You Buy a Refurbished Appliance?
Mert a felújított Apple termékek kiváló alternatívát jelentenek, ha szeretnél pénzt megtakarítani, mégis megbízható, prémium minőségű készüléket keresel.
Környezetbarát megoldás, és a gondos ellenőrzésnek köszönhetően hosszú távon is remek választás.
What kind of warranty do I get for the product?
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New device: comes in its original factory packaging, has never been used, and includes Apple’s manufacturer warranty.
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Refurbished device: a previously used Apple device that has been thoroughly inspected, with parts replaced where necessary, and restored to perfect working condition – making it practically like new.
How can I tell what condition the device is in?
We only sell devices in flawless condition – this means that every device is also in excellent cosmetic condition, free from scratches and with a like-new appearance.
We do not sell worn or scratched devices, because quality is non-negotiable for us. Every product is carefully inspected before it is made available in our webshop.
Does the product come with a charger, cable, or accessories?
Each product description clearly states which accessories are included. Most refurbished devices come with new, aftermarket cables and charging heads. New products, of course, come with original accessories.
Have all the refurbished devices been tested?
Yes, we subject every piece to a multi-step series of technical and aesthetic tests. Only those items that meet iPrestige’s strict quality standards in every respect are sold.
Do you offer used products, or just refurbished ones?
In our online store, you’ll mainly find new and refurbished products. In exceptional cases, we also list used but inspected devices, always clearly indicating their condition.
