The Website as a whole, its graphic elements, text, and technical solutions, as well as the elements of the Service, are protected by copyright or other intellectual property rights (including, in particular, trademark protection). The Service Provider is the copyright owner or authorized user of all content displayed on the Website and in the course of providing the services accessible through the Website: any copyrighted work or other intellectual property (including, among other things, all graphics and other materials, the layout and design of the Website, the software and other solutions used,
ideas, and implementation).

Saving or printing the content of the Website, or parts thereof, onto a physical or other data storage medium is permitted for personal use or with the prior written consent of the Service Provider. Any use beyond personal use—such as storing the content in a database, transmitting it, making it available for publication or download, or placing it on the market—is permitted only with the Service Provider’s prior written consent.

Beyond the rights expressly set forth in these Terms and Conditions, neither registration, use of the Website, nor any provision of these Terms and Conditions grants the User any right to use or exploit any trade name or trademark appearing on the Website. Beyond the display associated with the intended use of the Website, the temporary reproduction necessary for such use, and the creation of copies for personal use, these intellectual works may not be used or exploited in any other form without the Service Provider’s prior written permission.

The Service Provider reserves all rights to every element of its service, with particular regard to the domain name www.iprestige.hu, its associated subdomains, all other domain names registered by the Service Provider, their subpages, and its online advertising spaces. Any activity aimed at listing, organizing, archiving, or hacking the Service Provider’s database, or at decrypting its source code, is prohibited unless the Service Provider grants specific permission to do so.

Without a separate agreement or the use of a service provided for this purpose, it is prohibited to modify, copy, add new data to, or overwrite existing data in the Service Provider’s database by bypassing the interface or search engines provided by the Service Provider.

By using the Service, the User agrees that the Service Provider may use the data uploaded by the User during the use of the Service at any time and in any location, without restriction and without the payment of any additional fees, in accordance with the applicable Privacy Policy.

Orders are processed within 24–48 hours.

Via GLS courier service

• Delivery time: 2–10 business days
• Shipping fee: 2,000 forints (gross)

If, for any reason, the delivery deadline is delayed, the Service Provider will always notify the User.

The Service Provider cannot accept responsibility for any delays caused by the shipping provider.

If a product ordered on the Website is delivered by a courier service, the User may pay the total amount of the order in cash to the courier.

The User shall pay the price of the ordered products prior to their delivery or receipt via bank transfer to the Service Provider’s bank account number 11600006-00000000-40436263 held at ERSTE Bank Zrt.

When making an advance payment, the User must always include the order number in the remarks field.

In the case of an advance payment, the User is only entitled to receive the ordered products after the payment has been credited to the Service Provider’s account.

The Service Provider will always send an invoice to the User.

If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of their intention to withdraw to the Service Provider within 30 days (for example, by mail or email) using the contact information provided in these General Terms and Conditions.

A consumer exercises their right of withdrawal within the specified time limit if they send their notice of withdrawal to the Service Provider before the expiration of the time limit indicated above.

The Service Provider shall immediately confirm receipt of the Consumer’s notice of withdrawal via email. In the case of a written withdrawal, it shall be deemed valid if the Consumer sends the relevant notice to the Service Provider within 30 calendar days (including the 30th calendar day).

When notification is sent by mail, the Service Provider will consider the date of mailing; when notification is sent via email, the Service Provider will consider the time the email was sent for the purpose of calculating the deadline.
In the event of withdrawal, the Consumer is required to return the ordered product to the address specified by the Service Provider without undue delay, but no later than 14 days from the date of notification of the withdrawal.

The deadline is considered met if the Consumer sends the product (by mail or by handing it over to the courier service they have ordered) before the 14-day period expires.
The cost of returning the product to the Service Provider’s address shall be borne by the Consumer. The Service Provider is unable to accept packages returned with cash on delivery.

Other than the cost of returning the product, the Consumer shall not be required to pay any other costs in connection with the withdrawal.
If the Consumer withdraws from the contract, the Service Provider shall, without delay and no later than 14 days from receipt of the Consumer’s notice of withdrawal, refund all payments made by the Consumer, including shipping costs (paid for delivery), except for any additional costs incurred because the Consumer chose a shipping method other than the cheapest standard shipping method offered by the Service Provider.

The Service Provider is entitled to withhold the refund until it has received the product back or until the Consumer has provided credible proof that the product has been returned; the Service Provider will take the earlier of the two dates into account.
When issuing the refund, the Service Provider will use the payment method agreed upon with the Consumer.

A consumer may be held liable for a decrease in the value of a product only if such decrease resulted from use that exceeded what is necessary to ascertain the nature, characteristics, and functioning of the product.
In which cases does the consumer not have the right of withdrawal?
In the case of a non-prefabricated product that the Service Provider manufactured based on the consumer’s instructions or at the consumer’s express request, or in the case of a product that was clearly customized for the consumer.

Registration is not required to view the content of the Website or to place an order through the Website.

The User may register by clicking on the “Register” option located in the upper-right section of the Website and completing the registration form as appropriate.

The following information must be provided to the Service Provider on the registration form:

Under “Registration details”:

– Email address
– Password

Under “Contact person details”:

– Full name of the contact person
– Telephone number

Under “Billing details”:

– Name
– Billing address: city, postal code, street name, house number and country
– Tax number in the case of a corporate customer

Where the billing address and the delivery address are different, the User may provide a separate delivery address by clicking and selecting the relevant checkbox.

The Service Provider shall notify the User by email of the successful registration. Through a summary page included in the notification, the User may review the information provided during registration.

Upon successful registration, the User subscribes to the Service Provider’s newsletter.

The User may delete their registration at any time by sending an email to info@iprestige.hu. Following receipt of the request, the Service Provider shall arrange for the registration to be deleted without delay.

Following deletion, the User’s account information shall be removed from the system immediately. However, this shall not affect the retention of information and documents relating to orders already placed and shall not result in the deletion of such information.

Once the information has been removed, it cannot be restored.

The User is solely responsible for keeping their login credentials, in particular their password, confidential. If the User becomes aware that an unauthorised third party may have gained access to the password provided during registration, the User must change the password without delay. Where it may reasonably be assumed that the third party has misused the password in any way, the User must also notify the Service Provider at the same time.

The User undertakes to update the personal information provided during registration whenever necessary to ensure that it remains current, complete and accurate.

Registration is not required to view the content of the Website or to place an order through the Website. The User may therefore place an order at any time, without registration, for products offered for sale on the Website.

The User may browse the products available for order on the Website, which are organised into categories, and select the product they wish to order.

By clicking on the name of a category, the User may view the list of products contained within that category. Where all products in a category cannot be displayed on a single page, the User may navigate between pages using the page numbers displayed above and below the products.

The User may also search for the product they wish to purchase by name or type by completing the “Quick search” field.

Where a product offered for sale on the Website matches the User’s search criteria, the system shall display it.

Products included in the search results are displayed in the same manner as products listed within categories. Where the search returns more results than can be displayed on a single page, the User may navigate between pages and view the detailed characteristics of each product.

The User may obtain information about the detailed characteristics, price and other selectable options of a product by clicking on the product name or the image representing the product.

The User may select the product they wish to order and add it to their cart by clicking the “Add to cart” button on the product information page. On the same page, the User may specify the required quantity by entering the exact number of items.

The User may review the contents of the cart, including the number and price of the products they intend to order, using the short summary displayed next to the “Cart” icon at the top of the Website.

By clicking on the “Cart” icon, the Website redirects the User to the Cart page.

On the Cart page, the User may view and check in detail the list of products added to the cart, their gross prices, the quantities to be ordered and the total amount of the order displayed at the bottom of the summary.

The User may modify the contents of the cart at any time on this page. Products may be removed by clicking the “X” button, and the quantity of each product may also be changed.

Where the User has a valid discount coupon code, it may be redeemed by clicking the “Apply coupon” button.

By clicking the “Continue shopping” button, the User may continue the ordering process on the Website. By clicking the “Place order” button, the User may finalise the order.

On the page displayed thereafter, the User may choose either to log in, where they are already a registered User of the Website, by entering their email address and password in the “Log in” section, or to continue the purchase as a guest by selecting the “Checkout as guest” option and proceeding without registration.

The advantage of registering on the Website is that the User may place orders more quickly, easily track their orders and subscribe to the Service Provider’s newsletter.

Where the User has previously registered on the Website but has forgotten their password, they may use the password reminder function.

Where the User does not wish to register on the Website in order to place an order, they must provide the information required for the fulfilment of the order as specified in Section 3.1 of these Terms and Conditions.

By clicking the “Next” button at the bottom of the page, the Website redirects the User to the “Shipping and payment methods” page, where the ordering process may be continued.

Users registered on the Website are not required to provide this information again during the purchase process. In such cases, the Website automatically redirects the User to the “Shipping and payment methods” page.

On the “Shipping and payment methods” page, the User may choose from the available payment and delivery methods.

Once the User has selected the required options and has found all details of the order to be correct, clicking the “Next” button redirects the User to the “Review details” page.

On the “Review details” summary page, the User may review the order, including in particular the information provided, the product to be ordered, its price and the selected payment and delivery methods.

The User may also add a comment to the order using the field provided on the review page.

To proceed with the purchase, the User must acknowledge and accept the Terms and Conditions currently in force.

By clicking the “Place order” button at the bottom of the page, the User may finalise the order.

The Service Provider shall notify the User of the successful placement of the order on the page displayed thereafter and by means of an automatic email sent to the User’s email address. The email shall contain the exact details of the order.

A registered User may track the status of the order until fulfilment by clicking on the “Personal details” option at the top of the Website. The User may also view all previous orders in this section.

Each order is identified by a unique order number. The User may print the order at any time.

At any stage of the ordering process and until the order is submitted to the Service Provider, the User may correct data-entry errors on the Website, either in their own account by modifying their account details or on the ordering page, for example by removing a product from the cart by clicking the “X” button.

Data-entry errors include, for example, entering an incorrect quantity, adding the wrong product to the cart, subsequently removing a product from the cart or entering incorrect order details, such as an incorrect delivery address.

The Service Provider shall confirm receipt of the offer submitted by the User without delay by sending an automatic confirmation email to the User.

The confirmation email shall contain the information provided by the User during the purchase or registration process, including billing and delivery information, the order identifier, the order date, a list and quantity of the items included in the order, the price of the products, the delivery charge and the total amount payable.

The confirmation email sent by the Service Provider shall constitute confirmation that the Service Provider has accepted the User’s offer, thereby creating a valid contract between the Service Provider and the User.

The User shall cease to be bound by the offer if they do not receive a confirmation email from the Service Provider concerning the submitted order without delay, but no later than within 48 hours.

Where the User has already submitted the order to the Service Provider and discovers an error in the information contained in the confirmation email, the User must notify the Service Provider within one day in order to prevent the fulfilment of an unwanted order.

The order constitutes a contract concluded by electronic means and is governed by Act V of 2013 on the Civil Code and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.

The contract falls within the scope of Government Decree 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

Where the Service Provider performs the contract defectively, the User may assert a statutory warranty claim against the Service Provider.

In the case of a consumer contract, the User may enforce statutory warranty claims within a limitation period of two years from the date of receipt in respect of defects that already existed at the time the product was delivered. After the expiry of this two-year limitation period, the User may no longer enforce statutory warranty rights.

In the case of a contract concluded with a person who is not a consumer, the entitled party may enforce statutory warranty claims within a limitation period of one year from the date of receipt.

At their discretion, the User may request repair or replacement, unless fulfilment of the remedy selected by the User is impossible or would result in disproportionate additional costs for the Service Provider compared with the fulfilment of another remedy.

Where the User has not requested, or was not entitled to request, repair or replacement, the User may request a proportionate reduction of the consideration, may repair the defect themselves or have it repaired by another party at the Service Provider’s expense, or, as a last resort, may withdraw from the contract. Withdrawal is not permitted in the case of a minor defect.

The User may switch from the statutory warranty remedy originally selected to another remedy. However, the User shall bear the cost of switching unless the switch was justified or was caused by the Service Provider.

The User must notify the Service Provider of the defect without delay after discovering it, but no later than within two months of the date on which the defect was discovered.

The User may enforce statutory warranty claims directly against the Service Provider.

Within six months of the performance of the contract, no condition other than notifying the Service Provider of the defect is required for the enforcement of a statutory warranty claim, provided that the User proves that the product was purchased from the Service Provider by presenting the invoice or a copy of the invoice.

In such a case, the Service Provider shall be released from its statutory warranty obligation only if it rebuts this presumption, namely by proving that the defect arose after the product had been delivered to the User.

Where the Service Provider can prove that the defect arose for a reason attributable to the User, it shall not be required to honour the warranty claim asserted by the User.

After six months have elapsed from the date of performance, however, the User must prove that the defect discovered by the User already existed at the time of performance.

Where the User asserts a warranty claim in respect of a part of the product that can be separated from the product with regard to the defect specified, the warranty claim shall not be deemed to have been asserted in respect of the other parts of the product.

In the event of a defect in a product, meaning movable property, a customer who qualifies as a consumer may, at their discretion, enforce either the right specified in Section 5.1 or a product warranty claim.

However, the User is not entitled to enforce a statutory warranty claim and a product warranty claim simultaneously and in parallel in respect of the same defect.

Where a product warranty claim is successfully enforced, the User may assert a statutory warranty claim against the manufacturer in respect of the replaced product or the repaired part.

Under a product warranty claim, the User may request only the repair or replacement of the defective product.

When enforcing a product warranty claim, the User must prove that the product is defective.

A product shall be regarded as defective where it does not comply with the quality requirements in force at the time it was placed on the market or where it does not possess the characteristics stated in the manufacturer’s description.

The User may enforce a product warranty claim within two years of the date on which the manufacturer placed the product on the market. Upon expiry of this period, the User shall lose this right.

After discovering the defect, the User must notify the manufacturer of it without delay. A defect reported within two months of its discovery shall be deemed to have been reported without delay.

The consumer shall be liable for any damage resulting from a delay in notification.

The User may exercise their product warranty rights against the manufacturer or distributor of the movable property, including the Service Provider.

The manufacturer or distributor, including the Service Provider, shall be released from its product warranty obligation only where it can prove that:

– the product was not manufactured or placed on the market in the course of its business activities; or
– according to the state of scientific and technical knowledge at the time the product was placed on the market, the defect could not have been detected; or
– the defect in the product resulted from the application of legislation or a mandatory regulatory requirement.

To be released from liability, it is sufficient for the manufacturer or distributor, including the Service Provider, to prove any one of the above grounds.

The Service Provider shall, where possible, remedy an oral complaint immediately. Where the oral complaint cannot be remedied immediately due to the nature of the complaint, or where the User does not agree with the handling of the complaint, the Service Provider shall draw up a written record of the complaint and retain it, together with its substantive response, for five years.

In the case of an oral complaint made in person, the Service Provider shall provide the User with a copy of the written record on the spot. Where this is not possible, the Service Provider shall proceed in accordance with the rules applicable to written complaints set out below.

In the case of an oral complaint made by telephone or through another electronic communications service, the Service Provider shall send a copy of the written record to the User no later than at the same time as its substantive response.

In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints.

A complaint recorded by telephone or by means of another communications device shall be assigned a unique identification number by the Service Provider, which facilitates the subsequent retrieval of the complaint.

The Service Provider shall provide a substantive response to any written complaint received within 30 days. For the purposes of this agreement, compliance with this obligation shall mean dispatching the response by post.

Act LV of 2012 amending Act CLV of 1997 on Consumer Protection provides that the service provider must deliver the second copy of the written record to the consumer on the spot in the case of an oral complaint made in person, and, in the case of an oral complaint made by telephone or through another electronic communications service, must send it to the consumer no later than at the same time as the substantive response. In all other respects, the service provider must proceed in accordance with the rules applicable to written complaints.

The Consumer Protection Act distinguishes between oral complaints made in person and oral complaints communicated by other means. Under the applicable rules, the obligations of businesses are clear: a written record must also be drawn up of oral complaints communicated, for example, by telephone or Skype.

An oral complaint communicated by telephone or through an electronic communications service must be assigned a unique identification number by the service provider. The introduction of this unique identification number is intended to facilitate the retrieval of the complaint. The number must also be communicated to the customer.

Where the complaint is rejected, the Service Provider shall inform the User of the reasons for the rejection.

The Service Provider is entitled to amend these General Terms and Conditions unilaterally, provided that Users are informed in advance through the Website.

The amended provisions shall become effective against the User upon the User’s first use of the Website following their entry into force and shall apply to orders placed after the amendment.

The product shall remain the property of the Service Provider until the purchase price has been paid in full.

Where, for any reason, the product nevertheless comes into the possession of the User before the purchase price has been paid in full, the User shall be liable to the Service Provider for any damage for which no other person can be held liable.

Purchasing through the Website presupposes that the User is familiar with and accepts the possibilities and limitations of the internet, in particular with regard to technical performance and possible errors.

The Service Provider shall not be liable where any malfunction occurs within the internet network that prevents the operation of the Website or the completion of a purchase.

The Service Provider may amend these General Terms and Conditions, the prices of products offered on the Website and any other displayed prices at any time, without retroactive effect.

Any amendment shall take effect after it has been published on the Website and shall apply only to transactions carried out after its entry into force.

The prices displayed on the Website are gross prices and are exempt from VAT.